Gardens Wellness Center Home       Our Services & Treatments       Our Therapists        Our Specials         Events & Classes       Contact Us       Blog

Patient Forms       Insurance Verification       Testimonials       Join our Team       Cancellation Policy

Gardens Wellness Center has a 24 hour cancellation / no-show / rescheduling policy. Please call (561) 422-4330. Leaving a voicemail is acceptable as it is time stamped when you call.

If you miss your appointment, cancel or change your appointment with less than 24 hours notice, you will be charged $50 or your prepaid session will be redeemed.

It is the responsibility of the patient to record and remember their scheduled appointment time. Gardens Wellness Center typically sends email reminders, text notifications, and telephone confirmations. Although our reminders are a convenience for you, there may be instances where it is out of our control to send you a notification. We may experience technical difficulties, unusual high demand delaying notifications, have incorrect contact information, be closed due to a holiday prior to your appointment, or other events that may interfere with communication. Ultimately, it is the patients responsibility to remember the appointment that they booked.

This policy is in place out of respect for our therapists and our clients. We are often booked two weeks out with other patients waiting to be seen.

When you cancel without giving 24 hours notice, the appointment time if often difficult to fill. Our receptionist then needs to call other patients in hopes to find someone to take your appointment. This takes time away from the receptionist tending to their other duties and decreases patient interaction with people waiting in our office.

By giving last minute notice or no notice at all you also prevent your therapist from earning income for their time. Most of our scheduled services are booked by the hour. When your colon hydro-therapist or massage therapist is on schedule, they are depending on each hour that they are scheduled to provide income for their families. When you do not show up, it causes them financial loss.

We understand that everyone has an occasional emergency, illness, or other event that is out of their control. We also know from being established and serving the South Florida community since 2006 that people will make false excuses to prevent being charged.

We will gladly waive your fee if you are able to provide proof of your emergency. We will accept a doctors note or other evidence of your ill circumstance. We will also consider waiving the fee for our loyal and regular patients in which we have developed a relationship of trust, as they are the backbone of our business.

If a patient does not cancel within the 24 hour cancellation period, they are flagged in our system preventing them from booking another appointment without pre-paying a deposit in advance for their next booking.

If you have made an appointment using a Groupon or have booked a session from a pre-paid package, your session will be redeemed as a full appointment. Although this may seem strict, as you have pre-purchased a session- your therapist has already booked your appointment on a discounted basis. When your therapist agrees to accept a discount, they are lowering their standard compensation to accommodate you. Rebooking a discounted session would mean your therapist not only lost the income from your first cancellation, but would also be taking you at another time for the reduced fee. This would be unfair to our therapist and a direct impact on their personal income.

Thank you for your understanding and cooperation.


___________________(Click here to see hours and maps)__________________

Gardens Wellness Center

3365 Burns Road, Suite 202, Palm Beach Gardens, FL
(561) 422 - 4330

Copyright 2006-2018 Gardens Wellness, LLC | Disclaimer

Got a Question?

Send us a quick note and we'll get back to you with the answer


Your Name:

Your Email:

Your Phone:


Did you have a fantastic treatment?
Do you love your practitioner? 
Please share your amazing experience and show your therapist some love in a GOOGLE REVIEW..

I'm so happy I found this place! Lesley the acupuncturist is an Angel, she is super nice and really caters to your needs. You are treated like a person not a number. They really care about your healing process. And there are so many holistic treatments to choose from. I highly recommend this Wellness Center.

Like us on Facebook for special rewards, discounts, promos, raffles, and more!
Exclusive offers for our friends that show us love!